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Thank you Florida Customers – A message

Thank you for your overwhelming support and for “Choosing Matthews”.  Because of you, Matthews Bus Alliance was named the 2018 Thomas Built Buses North American Dealer of the Year. “Thomas Built Buses once again ended 2018 as the market leader in the industry, and much of that success is due to our outstanding dealer network,” said […]

Love the Bus Month at Orange County Publ...

Feb. 12-16, 2018 Orange County Public Schools celebrated “Love the Bus” month during the week of Feb. 12 with a different event each day. A pizza lunch was provided for all transportation staff on Friday. Many schools promoted the week on their school marquee and provided snacks and/or breakfast for their drivers. During this week, […]

Introducing the Road Warriors

By Glenn Matthews Matthews Bus Alliance’s team of bus-dedicated road technicians, the Road Warriors, is the best in the business, and not by accident. First, there is the fearless leader, Donna Matura (pictured center in the elf sweater), who fields the service calls and coordinates everything with the customer and our technicians. Donna’s customer service […]

Matthews Buses Florida is going platinum...

By Glenn Matthews Platinum Support is a collaborative effort between Thomas Built Buses and its dealers, focused on improving the customer experience. Platinum Support provides rapid diagnosis, responsive turnaround and quality, consistent communication, robust parts availability and superb customer service – all provided by a highly trained staff. Through rigorous Platinum Support training, we are learning […]